Do I have the right to cancel my purchase?
At ZOE HOOP, we want you, as a consumer, to feel safe when shopping with us, which is why you have the right to cancel your purchase. Here's how:
ZOE HOOP will process your request as soon as possible. If everything is in order when we receive the jewelry back and you paid with a credit card, the money will be refunded back to the card. Refunds take around 14 banking days from when we receive the product. When exercising the right to cancel, you are responsible for the shipping cost. If you used a shipping label provided by us for the return, the cost of return shipping will be deducted from the refund.
There is a standard form you can use if you wish to exercise your right to cancel. It can be downloaded from https://www.konsumentverket.se/globalassets/publikationer/kontrakt-och-mallar/angerblankett-2015-konsumentverket.pdf.