Do I have the right to change my mind about a purchase?
We at ZOE HOOP want you as a consumer to feel safe when buying from us, and therefore you always have the right to change your mind about your purchase. What to do:
ZOE HOOP will deal with your matter as soon as we can. If all is in order when we receive your returned piece of jewellery, and you paid by credit card, the money will be reimbursed onto your card. Reimbursement takes around 14 working days from the day that we receive the returned item. When utilising your right to return or exchange an item, you are responsible for paying the return postage. If you use a consignment note supplied by us, when returning your order, then the cost of the return postage will be taken off the reimbursement.