Refund policy

Do I have the right to change my mind about a purchase? 

We at ZOE HOOP want you as a consumer to feel safe when buying from us, and therefore you always have the right to change your mind about your purchase. What to do:

1. Contact customer services at customerservice@zoehoopjewelry.com, in Swedish or English, let them know your order number and they will email you a return-slip.
2. Pack the item well, in the same package it arrived in, or alternatively use a well-padded packaging/box of your own.
3. Send the return-slip, together with your order, to: ZOE HOOP, Fanérgatan 14B, 566 33 Habo, Sweden
   
4. Call your local FedEx customer service and book a collection of your parcel. Retain the receipt.

ZOE HOOP will deal with your matter as soon as we can. If all is in order when we receive your returned piece of jewellery, and you paid by credit card, the money will be reimbursed onto your card. Reimbursement takes around 14 working days from the day that we receive the returned item. When utilising your right to return or exchange an item, you are responsible for paying the return postage. If you use a consignment note supplied by us, when returning your order, then the cost of the return postage will be taken off the reimbursement.