Terms of service

What guarantee applies to the jewelry?

We provide at least a six-month warranty on our jewelry. The warranty covers manufacturing defects and does not apply to damages caused by accidents, improper handling, or wear and tear. It is important to follow the care instructions to ensure that your item lasts for a long time. Order confirmation should be presented for complaints or warranty claims.

Follow our simple instructions to make your ZOE HOOP jewelry last longer: Store your jewelry in the Trinity jewelry box when you are not wearing it to avoid unnecessary wear and coatings. Try to keep your jewelry separate when storing them.

How do you clean your jewelry?

1. Put your jewelry in a bowl of lukewarm water and a little mild soap/dishwashing liquid for a few minutes if they start to lose their luster.
2. Take out your jewelry and clean them gently with a soft sponge.
3. Rinse each piece of jewelry separately in clean lukewarm water.
4. Gently dry them with a soft cloth.
5. Finally, use a jewelry polishing cloth to polish up the shine.

Avoid applying lotion to the products, spraying perfume, hairspray, using nail polish remover, or coming into contact with other solvents. Take them off before exercising, doing gardening, taking baths, swimming in pools, salt and fresh water, and when sunbathing to make them last longer. It is especially important for your gold-plated silver jewelry.

Remember the small ones and store the jewelry out of sight for children and pets.